Agenda | Channel Partners Europe 2023

The organizations and executives that lead the Channel Futures MSP 501 are considered the best of the best in the managed services business. These organizations have proven track records of growth and are driven by leaders who have weathered severe storms while managing risks and making the investments necessary to stay on the leading edge. The secret to success for high-performance MSP 501s and every channel partner is to stay focused on the customer so nothing short of excellence is delivered in every interaction. Remember, these are the individuals who sign off on contracts and services. In this session, today’s leading European-based MSP 501 executives will discuss best practices for achieving high levels of customer satisfaction. Attendees will hear hard truths about transforming their organizations to put the customer first by thinking what is best for the client in every internal conversation. Learn why today’s MSP leaders need to articulate customer excellence to all employees, the metrics that should be put into place to measure customer satisfaction, the role vendor partners play and what to do when things go wrong.