Agenda | Channel Partners Europe 2023

With over 20 years commercial experience in the international IT services sector, Carl Henriksen is CEO of the U.K.-based MSP, OryxAlign.

His early career in sub-Saharan Africa exposed him to the technical challenges of IT engineering and support where he quickly learned the importance of delivering excellent service, underpinned by a valued supply chain that operated efficiently. Promotion to technical operations director was swift, which then saw Henriksen responsible for a national IT strategy to support a large portfolio of major FMCG retailers.

Henriksen relocated to the U.K. in 1996 and earned his spurs over the next decade operating in the IT services and support sector as a senior technical account manager and client services director. His passion for delivering excellent service was well honed over this period. With this wealth of experience behind him, he boldly established OryxAlign in 2007.

Over the subsequent decade and beyond Henriksen has built OryxAlign into a successful, multimillion-pound managed technology service provider with a large, diverse, growing and loyal client base. He has a deep domain understanding of the MSP market, the technologies and trends that drive and shape that market, how to develop and execute successful strategies to protect existing market share, position the business for growth and pursue new opportunities.

Presenting:

• Achieving Customer Excellence: MSP 501 Best Practices